IT Support Analyst

LOCATION

London, UK

CONTRACT TYPE

annual:£40000

STARTING DATE

22 April 2025

SALARY DETAILS

Permanent

SOFT SKILLS

Communication (0-2 years)

HARD SKILLS

SSO Implementation (3-5 years)

DESCRIPTION

We are seeking a proactive and customer-focused IT Support Analyst to provide technical support and troubleshooting for end users. In this role, you’ll handle hardware, software, and network issues, ensuring minimal disruption to daily operations. You’ll also assist with system maintenance, user account management, and contribute to ongoing IT projects.

Key Responsibilities:

• Provide first-line technical support via phone, email, or in-person.

• Troubleshoot and resolve hardware, software, and network issues.

• Install and configure computer systems and applications.

• Escalate complex issues to senior IT staff when needed.

• Maintain documentation of issues and solutions in the ticketing system.

• Assist with IT onboarding for new staff (e.g., setting up devices, accounts).

• Monitor system performance and ensure compliance with IT policies.

Requirements:

• Strong understanding of Windows/Mac OS, Microsoft Office, and basic networking.

• Excellent problem-solving and communication skills.

• Experience with ticketing systems and remote desktop tools is a plus.

• Relevant certifications (e.g., CompTIA A+, ITIL) are desirable.